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FAQ 常見問題

help deskfaq

 

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Products 商品類

 

Are all your products import directly from the country of origin?

Definitely. All the products we see in our store and website are 100% import from the country of origin.

所有商品都是從外國原產地入口的嗎?

絕對是。所有在我們店舖或網站所見到的所有商品都是100﹪從外國原產地入口的。

 

Do you provide samples?

We provide free samples when they are available, but we can't guarantee they will be included with all orders.

 有提供試用品嗎?

當試用品有存貨時我們非常樂意提供,但不能保證所有商品都會有。

 

Is it possible to order something not listed on your website?

Quite possibly. We have an extensive global supplier network so we might be able to find what you're looking for. If you have ordered an item before but don't see it listed anymore, it is most likely just sold out. We are normally able to replenish stock within a week so keep checking regularly or simply add the item to your wishlist so we will notify you once it's restocked.

可以向你們訂購一些没有在你們網站上架的產品嗎?

一般都可以。我們有龐大的供應商網絡遍佈全球,所以我們有信心可以採購到你要尋找的貨品。如果你以前曾經在我們網站購買過該商品而現在不見該商上架,很大可能是該商品剛售罄。一般我們都會在一個星期內會補貨,所以你可以經常查看及刷新我們的網頁或將該商品加入到您的願望清單,因此當該商品回貨時我們可以立刻通知您。

 

Shipping and Delivery 發貨及郵寄

 

How long will it take to receive my order?

Regular Parcel Delivery (1-5 days)  Usually arrives all capital cities in the next day, rural area might take up to 5 days. If you weren't home to receive the parcel, it will be available for pick up at the closest Post office to your given address. A notification card would be placed in your mail box. 

Express Parcel Delivery

Australian Post guaranteed next business day delivery within the Express Post network which covers 80% of Australian addresses. If you weren't home to receive the parcel, it will be available for pick up at the closest Post office to your given address.  A notification card would be placed in your mail box. Extra shipping fee applied to Express Delivery.

可久才會收訂購商品?

普通郵包(1﹣5天)一般後天就可以到達澳洲的主要城市,較鄉郊的地方也最多5天內到達。如果您不在家收郵包,郵政局會派通知卡到您郵箱, 通知你到就近郵局親自提取。

澳洲快遞

澳洲郵政的快遞服務承諾澳洲80﹪的地區都可於下一個工作天收到郵包。如果您不在家收郵包,郵政局會派通知卡到您郵箱,通知你到就近郵局親自提取。

 

Do you offer free shipping?

We offer free shipping to any order which spends over $110 and ship within Australia.

會免運費嗎?

如買滿$110就可免運費寄澳洲境內。

 

Do you ship internationally?

We do not provide international shipping at the moment.

會郵寄海外嗎?

抱歉,我們暫時未能郵寄海外。

 

How do I know whether the order is shipped or not?

After we shipped the product, you will receive a tracking number provided by Australia Post. You can visit the website of Australia Post anytime to track your order.

我如何確定郵包已寄出?

當我寄出郵包後,閣下會收到由澳洲郵政發出的郵包編號追蹤號碼電郵。你可隨時於澳洲郵政網頁查詢郵包進度與詳情。

 

Do you ship to PO Boxes?

Yes, we can ship to valid PO Box.

 可寄去郵政信箱嗎?

我們可以寄去有效的郵政信箱。

 

Making Payment 付款

 

Which credit or bank cards can I pay with?

We accept all major international credit cards, including virtual cards: Visa / MasterCard / American Express / JCB / Paypal / Diners Club / Discover / KCP. Please note that some banks charge international transaction fees on credit card purchases. You will have to check with your individual bank for details. 

接受何種信用卡或銀行卡付款?

我們接受各種主要國際信用卡, 例如VISA/MasterCard/ American Express/ JCB/ Paypal/ Diners Club/ Discover/ KCP. 某些國際信用卡會有交易手續費,詳情請向各自的信用卡公司查詢。

 

How else can I pay if I do not have a credit card?

Bank draft payment is available by special arrangement. Please contact us for details.

如果我没有信用卡,還有哪種途徑可以付款?

可以特別安排銀行匯票,請聯繫我們了解詳情。

 

How can I pay through PayPal?

There are two ways to pay through PayPal. The express way is to select the 'Checkout with PayPal' option in the shopping cart. Remember to enter your email address first. You will be taken to the PayPal site to continue the payment process.

The other way is upon reaching the payment section of the checkout process, select the 'PayPal' payment option and input your registered PayPal e-mail address in the space provided. Once your order has been confirmed and you have received your order number and final total, you will be taken to the PayPal site to complete payment.

我如何通過Paypal 付款?

Paypal付款有2種方式。快捷的途徑可於購物車的選項中揀選"Checkout with Paypal",緊記先輸入閣下的電郵地址,就可連接到Paypal網頁去進行付款程序。

另外一個方法是進行結賬離開到付款程序時,揀選"Paypal"的付款選項,然後於提供的位置輸入閣下Paypal賬戶的登記電郵。當閣下的訂單已確認,你就會收訂單號碼及付款總額,接著連接到Paypal 網頁去完成付款程序。

 

Returns 退貨

 

Is there any return policy if I am not satisfy with the products?

If the goods are faulty, you may be entitled to a replacement or refund. You also may be entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If you change your mind, you can return any item within 7 days of receipt for a refund of that item. We will refund the monetary value of the goods returned to us, at the price you purchased them.

You can read more here

如對貨品不滿意,有何退貨程序?

如貨品有損壞,閣下有權選擇換貨或退款、又或退回維修。

購買貨品7天內,如保留購物收據和完整包裝,如對貨品不滿,您有權要求退款或更換貨品。 

詳情請查閱 https://blushcosmetics.com.au/shipping-return

 

My Account and Rewards 我的賬戶和奬賞

 

Why should I register an account?

Register and create an account to enjoy the following personalized services:

- Add multiple addresses for easier checkout options

- Save your profile for customized offers & services

- Easy re-ordering of previous orders or products

- View your membership reward points

- Add ratings & reviews to products

為何需註冊賬戶?

註冊開立賬戶可享以下個人化服務: ﹣可加多個郵寄地址,令結賬離開時多個選項,更方便

﹣記錄閣下的賬戶資料、提供特定優惠及服務

﹣更方便回購貨品或重複訂單

﹣方便查閱會員積分

﹣可以給貨品評分及評價

 

What could I do with my reward points?

Every dollar you spend on our website gives you 1 Membership point, which can be used to redeem cash credit toward your next purchases.   We are also introducing some limited “NOT FOR SALE” items, which are to be redeem with membership points only. 

 會員積分有何用處?

您所花費在我們網站的消費都會成為您下次購物的現金奬賞。我們還會誠意推出一系列只供會員訂購限量商品。

Please feel free to contact us if you have any further questions. Tel:(02) 9283-2833

如有疑問。歡迎來電查詢 Tel:(02) 9283-2833