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Shipping & Return 運送和回退

Shipping Methods運送方法:

As much as we want you to enjoy your products as quickly as we can, in most cases this is depend on our courier partner. 


Regular Parcel Delivery (1-5 days) - Highly recommended 

Usually arrives all capital cities in the next day, rural area might take up to 5 days. If you weren't home to receive the parcel, it will be available for pick up at the closest Post office to your given address. A notification card would be placed in your mail box.

Delivery times depend on your specified address. We aim to deliver your parcel within 1-5 working days of you placed the order.


Express Parcel Delivery

express post logo

Australian Post guaranteed next business day delivery within the Express Post network which covers 80% of Australian addresses. If you weren't home to receive the parcel, it will be available for pick up at the closest Post office to your given address.  A notification card would be placed in your mail box. 

You can always track any Australian Post Delivery here



主要城市一般隔天就可收到,鄉郊地區可能最多5天內也會收到。如果您不在家收郵包,郵政局會派通知卡到您郵箱, 通知你到就近郵局親自提取。



澳洲郵政的快遞服務承諾澳洲80﹪的地區都可於下一個工作天收到郵包。。如果您不在家收郵包,郵政局會派通知卡到您郵箱, 通知你到就近郵局親自提取。




Returning goods to

1. If the goods are faulty 如商品有損壞

Our goods may come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a replacement or refund. You also may be entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If you think that there is a fault with an item you have received, please let us know straight away by contacting our Customer Team. Please include as many details as possible about the order and the problem with the goods.



2. If you change your mind 如改變主意

In addition to your rights in relation to faulty goods, you can return any item within 7 days of receipt for a refund of that item. We will refund the monetary value of the goods returned to us, at the price you purchased them.

Please note that in the interests of hygiene, items that is regarded as personal, such as underwear, socks, or others that would caused concern of hygiene cannot be returned, unless they have remained in their original unopened package or are faulty.  For more information, please contact us prior. 

If you change your mind about the goods (including the size or colour), the goods returned must be in their original condition, which includes any packaging. For example, shoes are to be returned along with the original shoe box. All goods will be inspected on return.

購買貨品7天內,如保留購物收據和完整包裝,如對貨品不滿或更換貨品顏色或尺碼,您有權要求退款或更換貨品。 為衛生考慮,貼身商品類別,如內衣,襪子或其他個人衛生用品不適用更改或退款,除非該商品其包裝完全未被開封過。所有要求更改或退款貨品都要經過嚴謹審查再會可獲批進行更換或退款。

3. Returns Generally 退貨須留意

This section 3 applies to the return of all goods, regardless of whether they are faulty or you choose your mind or need a different size.

You are responsible for the costs of returning goods to us. Any goods returned are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error.

Click here to download a returns label or use the label on your delivery and returns note, enclosed with your goods.

We recommend you use a postal service that insures you for the value of the goods you are returning. Please send your returned goods to:

Return Items
 Suite 24 / 650 George Street
 Sydney NSW 2000, Australia

客人需要承擔退貨的郵費及回寄途中的風險,請包裝退回貨品、確保回寄時其貨品及包裝不受任何損壞, 建議使用有郵保的郵寄服務、保障自己利益。請將貨品退回至:

Suite 24 / 650 George Street
 Sydney NSW 2000, Australia

Please feel free to contact us if you have any questions. Tel:(02) 9283-2833

如有疑問。歡迎來電查詢 Tel:(02) 9283-2833